Your employees will telephone a dedicated hotline number during your operating hours for any covered IT related concern while working at home. Our well trained ang courteous IT helpdesk engineers will take the call then perform first level resolution and identify if resolved. If not resolved, IT helpdesk team will escalate the incident to second level of support for handling.

Your employee will have a single platform to contact with IT issues. And they will like the immidiate assistance. Our IT helpdesk team can bring support call to full resolutions because they have in-depth technical knowledge.

Our IT Helpdesk team gathers information daily and during technical problems. This information helps reolve future porblems quickly and prevents problems before they occur. We do this by running a MBR (monthly buisness review) that show the computer system and hardware that tends to have issues.

Any incident/request escalated to second level of support will be handled by our centralized customer care team. Our dispatch team will assign an IT engineer to the home of your employee who has covered IT related issue

We will deploy IT engineers wherever the home of your employee in the Philippines is, Actionlabs has nationwide onsite support coverage.

We will deploy IT engineers within the timeframe we agreed upon. We understand that loss of revenue is incurred by your company when your employee are on downtime.