Makati

The IT Onsite Support Lead is responsible for monitoring and managing daily onsite IT support operations, including identifying high ticket volumes, unplanned incidents, and service outages that may impact business operations. The role involves monitoring response and resolution times against defined SLAs, managing team workloads and ticket queues, and ensuring timely resolution and escalation of technical issues. The position also handles escalation management, conducts thorough investigations of customer concerns, and provides technical and process guidance to the onsite support team. Additionally, the role ensures proper maintenance of best practices and knowledge-based documentation and prepares monthly reports on IT onsite support activities and performance.

Makati

The IT Asset Support role is responsible for processing incoming and outgoing IT assets, including receiving, gate pass preparation, and signatory routing. The role involves updating and maintaining IT asset inventory records in ServiceNow for IMAC (Install, Move, Add, Change) activities and supporting the lifecycle management of laptops, desktops, mobile devices, and software licenses. It also includes assisting with EUC currency compliance rollouts, audit engagements, and mobile account management with telco partners while coordinating with Finance on deployment tracking. The role also handles IT asset-related requests by preparing, deploying, and handing over assets to end users while ensuring proper documentation and inventory records are maintained.

Makati / Quezon City

The IT Project Manager is responsible for facilitating meetings and managing project plans, roadmaps, timelines, and documentation to ensure successful project delivery. The role involves collaborating with developers, QA, business stakeholders, and other teams to maintain alignment, manage dependencies, and ensure timely delivery. The position also supports IT project best practices, including CI/CD, automated testing, version control, and cloud-based environments, while reviewing flowcharts, business process diagrams, and software architecture to understand and communicate technical solutions. The IT Project Manager will present project updates to stakeholders, proactively identify and manage risks, resolve issues, and make informed decisions to keep projects on track. The role also requires fostering a collaborative and high-trust team environment while coordinating with Finance and other departments to ensure smooth project operations and delivery.

Makati / Quezon City

The Data Analyst is responsible for handling and interpreting data, analyzing results using statistical techniques, and providing regular reports. The role involves developing and implementing data collection systems, maintaining databases and data systems, and acquiring data from primary and secondary sources to ensure data quality and efficiency. It also includes identifying trends and patterns, filtering and cleaning data, reviewing reports and performance indicators, and working closely with management to prioritize business and information needs. The role also supports process improvement initiatives and prepares daily, weekly, and monthly status reports based on service requirements.

Ortigas

The role is responsible for assisting in designing, developing, implementing, and maintaining business solutions using Microsoft Power Platform, SharePoint, .NET, and related technologies based on client requirements. It involves supporting requirements analysis, solution design, application development, testing, deployment, and CI/CD delivery within Agile and DevOps environments. Candidates must have basic knowledge of Power Apps, Power Automate, Power BI, SharePoint/Microsoft 365, programming concepts, REST APIs, SQL, SDLC, and Agile methodologies, along with strong analytical, communication, and willingness-to-learn skills.

Ortigas

The role is responsible for gathering, analyzing, validating, and documenting business requirements through stakeholder interviews, workshops, process mapping, user stories, use cases, and other elicitation techniques. It involves managing and prioritizing product backlogs, defining features, supporting release planning, and collaborating with product and technical teams throughout Agile/Scrum development cycles. Candidates must have knowledge of business analysis, requirements gathering, SDLC, Agile/Scrum, and process documentation, along with strong analytical, communication, stakeholder management, and problem-solving skills.

Ortigas

The role is responsible for administering and maintaining enterprise SASE platforms such as Netskope, Zscaler, or Cisco Secure Access, covering SWG, CASB, ZTNA, FWaaS, and SD-WAN environments. This includes managing security policies, user access, SSO/MFA, Entra ID/Okta integrations, RBAC, platform upgrades, monitoring, and secure connectivity across remote, branch, and cloud environments. The position also involves troubleshooting network and security incidents related to TCP/IP, DNS, VPN, routing, and SD-WAN, as well as conducting root cause analysis, incident response, compliance monitoring, and security remediation. In addition, the role will drive Zero Trust initiatives, coordinate with vendors, develop automation, and support continuous improvement, requiring strong hands-on experience in SASE administration, networking, SIEM monitoring, incident management, and technical documentation

Makati

Manage and maintain MSSQL, MySQL, and PostgreSQL databases across on-premises and Azure environments, including Azure SQL and managed database services. Perform SQL scripting, query optimization, performance tuning, backup and restore, high availability, disaster recovery, patching, and database security and compliance. Support Azure cloud database operations, migrations, monitoring, and modernization using Azure Monitor, Log Analytics, IaC tools, and CI/CD practices. Develop automation using PowerShell, Python, or Bash, while providing Tier 2/3 support with strong experience in database administration, security, troubleshooting, and technical documentation.

Ortigas / Makati

Executes end-to-end testing activities, including functional, integration, regression, performance, and user acceptance testing, ensuring timely and high-quality delivery. Responsible for test planning, environment setup, test case creation, defect management, and reporting.

Manila

The role is responsible for designing, automating, and maintaining CI/CD pipelines and cloud infrastructure using Azure DevOps, Terraform, and Ansible. It also involves managing OpenShift clusters, deploying applications across React Native, Angular, and Python environments, and ensuring system reliability through monitoring, documentation, and on-call support.

Metro Manila / NCR

The Business Analyst (BA) is responsible for eliciting, analyzing, documenting, and managing business and system requirements to ensure project objectives are met. The role involves close collaboration with stakeholders, project teams, and technical leads throughout the SDLC to deliver quality business solutions and maintain alignment between business goals and technical implementation

Ortigas, Pasig

The role focuses on collaborating with clients and stakeholders to understand business needs, recommend suitable digital solutions, and define project goals and success metrics.

Metro Manila / NCR

The role involves deploying, maintaining, and supporting IT systems, including POS, KDS, and network devices across new, renovated, and existing stores. This also includes troubleshooting hardware/software issues, coordinating with vendors, managing IT assets, and supporting store connectivity and migration projects.