Shared Omni Channel Customer Service

FEATURES:

1. Handle general customer service Inquiries from customer
2. Escalate concern to client companies, if needed
3. Customer care associates are shared between multiple clients
4. Accept calls, reply to emails and messages even after office hours, weekends, and holidays
5. Subscribe for as low as PHP 28,000 monthly (300 calls*)

*Including email, Viber, Messenger, and SMS

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BENEFITS:

1. Provide lower cost than dedicated resources. During lean days and months when calls are less frequent, the customer care associates are still on hand to make the calls but you pay for the calls, not for the dedicated resource.
2. Easily scalable when the volume of calls, emails, or messages increase.
3. Service your customer during hours or days when your internal department is closed.

If you subscribe to our shared contact center service within 30 days of receipt of email, the first 100 calls* are FREE. To know more about ActionLabs' Shared Contact Center, please click the link below:

https://bit.ly/2JLTtcG